Chili88 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your trust is our priority.
Chili88 complies with all data protection principles under Malaysia's PDPA 2010. Below are our key commitments to every member regarding their personal data.
All personal data and financial transactions on Chili88 are protected with 256-bit SSL encryption — the same level of security used by leading Malaysian banks. None of your information is transmitted in plain text across our network.
Chili88 has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes, and we never will. Your data is used solely for the purposes stated in this privacy policy — nothing more.
All of Chili88's personal data processing operations are conducted in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This encompasses the principles of notice, choice, disclosure, security, data integrity, access, and accountability.
You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw marketing consent or request a copy of the data we hold about you by contacting the Chili88 support team.
Chili88 only collects data that is genuinely necessary to provide our services to you. We do not collect excessive or irrelevant data. Each type of data collected has a clear and legitimate purpose as set out in this privacy policy.
Your personal data is retained only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. Once that period has elapsed, data will be securely deleted or anonymised in accordance with established procedures.
Chili88 (operating through chili88.net) is fully committed to protecting the privacy and personal data of all its users. This Privacy Policy explains in detail how we collect, process, use, store, disclose, and safeguard your personal information when you use the Chili88 platform and its services.
This policy applies to all information you provide when registering an account, using any game or service on chili88, contacting our support team, or interacting with our platform in any way. This includes access via a web browser on your laptop, tablet, or smartphone.
By registering a Chili88 account or using any of our services, you consent to the collection and processing of your personal data as described in this policy. If you disagree with any part of this policy, you should not use the Chili88 platform and are welcome to contact us for more information before making a decision.
Legal Basis: chili88's Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform serving Malaysian users, we fully comply with all principles and provisions set out in the Act.
Chili88 collects your personal data across various touchpoints within the platform. Below is a comprehensive table outlining the types of data collected, the methods of collection, and the specific purpose of each data category:
| Data Category | Data Examples | How Collected | Primary Purpose |
|---|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Registration form, KYC | Account verification, KYC compliance |
| Contact Data | Malaysian phone number, email address | Registration form | Communication, two-factor authentication |
| Financial Data | E-wallet account name, FPX account number | Deposit/withdrawal process | Payment processing, AML |
| Technical Data | IP address, device type, web browser | Automatically during use | Security & fraud detection |
| Game Data | Betting records, win/loss history | Automatically during gameplay | Compliance, platform improvement |
| Communication Data | Live chat conversation records, support emails | Customer support interactions | Complaint resolution, quality training |
In addition to data you provide directly, Chili88 also collects data automatically when you use our platform, including log information, cookie data, IP addresses, and device information. This data is used primarily for security purposes, fraud detection, and improving the user experience.
Chili88 uses collected personal data solely for lawful, pre-stated purposes. We do not use your data in ways that are incompatible with the original purpose of collection without first obtaining your renewed consent. The following outlines the specific purposes for which your personal data is used:
Purpose Limitation Principle: chili88 will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.
Chili88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the course of operating the platform, there are certain situations where Chili88 may need to share your data with carefully selected parties:
Important: All third parties that receive data from Chili88 are contractually bound to use that data only for the agreed purposes and to protect it using appropriate security measures. Chili88 does not transfer your personal data outside Malaysia without adequate safeguards in place.
Chili88 employs multiple layers of robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure. These measures include:
While Chili88 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security in a digital environment. We therefore also encourage you to take your own protective measures, such as using a strong password and never sharing your login details with anyone.
Chili88 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and analyse usage patterns in aggregate. Below are the types of cookies we use and their purposes:
You can manage and control your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of the chili88 platform. chili88 does not use third-party cookies for targeted advertising purposes.
Note: chili88 does not use cross-site tracking technologies to monitor your activity outside our platform. Our tracking is limited solely to your interactions within chili88.net.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject hold several important rights that chili88 is committed to upholding. Below are your rights and how to exercise them:
You have the right to request a copy of the personal data chili88 holds about you. Requests will be processed within 21 days.
If any of your personal data is inaccurate or incomplete, you may request a correction through your account panel or by contacting our support team.
You may withdraw marketing consent at any time without affecting any other data processing required to deliver our services.
You may request deletion of your personal data upon account closure, subject to any applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time by contacting support@chili88.net.
If you believe your privacy rights have been violated, you may lodge a complaint with chili88 or with the Department of Personal Data Protection Malaysia.
To exercise any of the rights above, please contact the Chili88 privacy team by email at support@chili88.net with the subject line "Personal Data Rights Request". We will verify your identity before processing your request and will respond within the timeframe required under Malaysian law.
Chili88 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable Malaysian laws and regulations. Below are the retention period guidelines we follow for key data categories:
Once personal data is no longer needed and there is no legal obligation to retain it, chili88 will securely delete or anonymise it in a manner that can no longer be attributed to you as an individual.
Chili88 is strictly for adults aged 18 and above. chili88 does not knowingly collect or process any personal data from individuals under the age of 18. If you believe a child has provided us with their personal data without the knowledge of a parent or guardian, please contact us immediately at support@chili88.net.
Immediate Action: Should chili88 discover that personal data belonging to an individual under 18 has been collected, we will take immediate steps to delete that data and close the account in question. We encourage parents and guardians to monitor their children's internet use and to speak with them about protecting personal data online.
Chili88 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to how we protect your information. Any changes made to this policy will take effect immediately upon publication on this page with an updated revision date.
For material or significant changes, Chili88 will endeavour to provide you with reasonable notice via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy page periodically to stay informed about how we are protecting your data.
Your continued use of the Chili88 platform following any changes to this policy constitutes your acceptance of the updated version. If you do not agree with the changes made, you have the right to close your account and request data deletion as outlined in Section 7 above.
If you have any questions, concerns, or complaints about how Chili88 handles your personal data, or if you wish to exercise any of the data rights outlined in this policy, please reach out to us through the following channels:
For complaints that cannot be satisfactorily resolved through Chili88's internal channels, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia (JPDP) or the relevant authority under applicable Malaysian law.
Response Commitment: chili88 is committed to responding to all privacy-related enquiries within the timeframe stipulated by Malaysia's PDPA 2010. We take every concern you raise seriously and will make every effort to resolve it fairly and transparently.
With 256-bit SSL protection, PDPA 2010 compliance, and a transparent privacy policy, chili88 is the Malaysian online casino platform you can trust completely. Register for free and enjoy a welcome bonus of up to RM588.
256-bit SSL Protected | PDPA 2010 Compliant | 18+ Only | Terms apply